Terms of Service

1. Parties

These Terms of Service ("Terms") are a legal agreement between you ("Client") and:

Lumavex LTD
Company No. 17225895
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
England and Wales
Email: dolor@lumavex.io

By purchasing a service, signing a proposal, or using any Lumavex platform, you confirm that you have read, understood, and agreed to these Terms.

2. Services

Lumavex provides AI automation systems for businesses, including but not limited to: DM automation, ad creative generation, AI lead response, AI receptionist, and UGC video production ("Services"). The specific scope, deliverables, and pricing for each engagement are defined in the service proposal or order confirmation sent to the Client.

Lumavex reserves the right to modify, update, or discontinue any Service with 30 days’ written notice to active Clients.

3. Payment

• Services are billed on a monthly recurring basis unless otherwise agreed in writing.
• Payments are processed via Stripe. By providing payment details, you authorise Lumavex to charge the agreed amount each billing cycle.
• All fees are stated in GBP (£) and are exclusive of VAT unless otherwise stated.
• If a payment fails, Lumavex will attempt to collect payment for up to 7 days. Services may be suspended if payment remains outstanding after this period.
• No refunds are issued for partial months. Refunds for unused full months may be considered at Lumavex’s discretion.

4. No Guarantee of Results

Lumavex does not guarantee specific business outcomes, revenue increases, lead volumes, conversion rates, or return on investment. Automation systems operate within the constraints of your business, market conditions, and third-party platforms (Instagram, WhatsApp, Meta Ads, etc.).

Lumavex will exercise reasonable professional skill and care in delivering Services. Any performance figures shared in marketing materials represent observed outcomes from past client engagements and are not a guarantee of future results.

5. Limitation of Liability

To the fullest extent permitted by law, Lumavex’s total liability to you for any claim arising out of or related to these Terms or the Services shall not exceed the total fees paid by you to Lumavex in the three (3) months immediately preceding the event giving rise to the claim.

Lumavex is not liable for:

• Indirect, incidental, or consequential loss or damage
• Loss of profits, revenue, business, or data
• Downtime, errors, or policy changes on third-party platforms (Instagram, WhatsApp, Meta, etc.)
• Any AI-generated content that requires manual review and correction by the Client

6. Intellectual Property

Upon receipt of full payment, the Client owns all deliverables specifically created for them (e.g., custom automation workflows, ad creatives, videos). Lumavex retains ownership of its underlying frameworks, templates, methodologies, proprietary systems, and any pre-existing intellectual property used in the delivery of Services.

The Client grants Lumavex a non-exclusive licence to use their brand assets, logos, and content solely for the purpose of delivering the agreed Services. Lumavex will not use Client content in marketing or public case studies without explicit written consent.

7. Cancellation

Either party may cancel a monthly service subscription with 30 days’ written notice sent to dolor@lumavex.io.

During the notice period, Services will continue and the final monthly payment will be charged in full. No pro-rata refund is provided for the notice period. Lumavex may cancel immediately in cases of material breach, non-payment, or misuse of the Services.

8. Acceptable Use

You agree not to use the Services to:

• Send spam, unsolicited bulk messages, or engage in any activity that violates platform Terms of Service (Meta, WhatsApp, Instagram)
• Produce or distribute illegal, defamatory, harassing, or fraudulent content
• Violate any applicable law or regulation, including GDPR and UK data protection law
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

Violation of these terms may result in immediate suspension of Services without refund.

9. Confidentiality

Each party agrees to keep confidential any non-public information shared by the other party in connection with the Services ("Confidential Information"). This obligation survives termination of these Terms for a period of two (2) years. Confidential Information does not include information that is publicly available, independently developed, or required to be disclosed by law.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

Lumavex may update these Terms from time to time. Active Clients will be notified by email at least 14 days before material changes take effect. Continued use of the Services after that date constitutes acceptance of the updated Terms.

12. Contact

For any questions about these Terms, please contact us at dolor@lumavex.io.